At Mercia, we believe that trust is earned through consistency and attention to detail. In this short video, our Managing Director shares the values that guide how we work, the standards we uphold, and why compliance, safety, and reliability are at the heart of everything we do.
Managing Director
We know that choosing the right facilities partner is a big decision. Below, we’ve answered some of the most common questions to help you understand how we work, what we offer, and how we keep your business protected and compliant.
.webp)
At Mercia Facilities Solutions, we pride ourselves on delivering consistent, high-quality services across cleaning, security, and facilities management. Our performance isn’t just measured by tasks completed, but by the trust, compliance, and peace of mind we bring to every client relationship.
We spoke to many suitable suppliers, seeking to regrind & resurface our shop floor area (1800 sq metres) which had fallen into bad repair. We have high end clients within the Aerospace industry, our objective was to raise our profile and present a highly professional engineering operation during client visits. This proved very challenging for all concerned, Mercia provided a plan which involved working Bank Holidays and weekends only, to allow the work to be completed without any interruption to our production. This was achieved in a very professional and timely manner, we are now discussing other projects with them to cater for our ongoing Facilities requirements
Our business relationship with Mercia spans over 7 years, during this time they have addressed all aspects of our new CCTV systems, and the remote monitoring of these services. Installation of our Intruder alarm system and all ongoing alarm activation call outs are attended by Mercia, negating the need for any of our staff to be called out in the middle of the night. This provides us with complete peace of mind, and allows us to work together on other areas of the business, addressing more of our ongoing Facilities requirements. We have a good working relationship, and built up a good work ethic together
All of our Facilities Management services have been looked after by Mercia Personnel for over 8 years now, their innovation and delivery of services is of the utmost professionalism. Not tied into any long term contracts, just good project by project delivery on all our day to day requirements
We have been working with Mercia personnel for over 10 years now, not only do they provide all of our Facilities Management services (including security) on a project by project basis, all emergency work is also managed and processed by them with utmost professionalism. Nothing is too much of a challenge for them, everything is dealt with and completed in a timely manner.
Mercia have provided our security requirements for many years now. We fully understood that they are a Facilities Management company, not appreciating their diverse portfolio of products and services, we are implementing our payroll and employee engagement requirements with them. This process has seen our employee relationship develop, improve staff morale and retention. This has been delivered professionally and in a timely manner, with the least disruption possible. We should have implemented this earlier.
We have recently moved from our old building into purpose built premises, during this process Mercia refurbished and restored our old building back to its former glory, dealing with all the fundamental facilities management requirements. They still continue to look after our security requirements. Their response times are very impressive
